Build Athon Together
Refund Policy
Effective date: 11 July 2026. This document applies to community support processed through Build Athon Together and does not limit rights available under applicable law.
Scope of this policy
Refund requests are reviewed individually based on the payment status, the circumstances of the request, applicable law, and Stripe processing rules. This policy does not limit mandatory rights available under applicable law.
How to request review
Contact contact@athonapp.com using the email address entered at checkout. Include the contribution date and the Stripe receipt or payment reference if available. Never send a full card number, security code, bank password, or other sensitive payment credential.
How requests are handled
Requests will be reviewed individually under this published policy and applicable law. Submitting a request does not itself guarantee approval. Athon may need to verify the payment and the identity of the person making the request before taking action.
Approved refunds
If a refund is approved, it will be issued through Stripe to the original payment method where possible. Bank and payment-network processing times are outside Athon’s control. Refunded value will be removed from the public campaign total after Stripe confirms it.
Monthly support
Cancelling monthly support stops future renewals; it does not automatically refund payments already collected. Use the Stripe management link provided after checkout or contact Athon before the next billing date to request cancellation. Any request concerning a previous monthly payment is considered under this refund policy and applicable law.
Payment concerns and disputes
If you do not recognize a payment or believe a billing error occurred, contact Athon promptly so the payment can be reviewed. This does not limit any rights available through your bank, card issuer, Stripe, or applicable law.